If you see something you like in our Collections, but have a color or specific flavor/scent request, Hey babe, let’s elevate that FAQ to feel polished, clear, and totally BOX Babe. Here’s a refined version in your brand tone:

What if I have a special request? We’re all about the personal touches. If you spot something you love in our Collections but want to request a specific color, scent, or flavor, just leave us a note before adding it to your cart—we’ll do our best to accommodate.

Looking for something completely custom? Head over to our Custom Shop to submit your request. We’ll design a gift that’s uniquely you—at no additional cost.

Let me know if you want a cheekier version too, or if you’d like to link directly to your Custom Shop!

Absolutely. Through our Custom Shop, BOX Babe offers a Concierge Gifting service that includes sourcing unique, hard-to-find, or on-brand items just for you. This elevated level of curation is billed accordingly, and full details will be shared once you submit a Custom Gift form.

We do - and it’s one of our favorite services. Through our Custom Shop, we’ll quietly and efficiently manage your gifting calendar for the people and moments that matter most. Whether it’s birthdays, work anniversaries, on-boarding, off-sites, or “just because” touch points - we’ve got it covered.

From gifting your kids' spouses on their anniversaries to making sure your team feels seen during a busy quarter, we'll curate and send thoughtful gifts right on time. Submit a Custom Gift Form to see if we're the right fit to take this off your plate - gracefully and seamlessly.

Signature Luxe (BOX Babe Voice)

Where do you source your products?
We don’t produce the items in our gift boxes—we curate them. Each product is thoughtfully selected from a mix of artisans, small-batch makers, and trusted larger vendors. We love championing women-owned and minority-owned businesses, and we’re always on the lookout for items that feel fresh, high-quality, and gift-worthy.

Please note: BOX Babe is not liable for any adverse reactions or damages caused by products or their ingredients.

Can I request allergen-free gifts? We’ll always do our best to accommodate special requests - just leave a note before checkout or reach out via our Custom Shop. That said, many of our food items may contain or come into contact with common allergens such as nuts, wheat, and dairy. If you or your recipient have food sensitivities, we recommend reviewing product labels and choosing with care.

Please note that BOX Babe cannot guarantee an allergen-free environment and assumes no liability for any reactions.

All gifts are professionally packed with care to ensure a polished presentation and secure delivery. We use layered tissue, protective fill, and coordinated ribbon to create a refined unboxing experience. Every gift is then wrapped appropriately for transit and shipped in an exterior mailer box to preserve its integrity.

Our standard packaging for Collection gifts is a clean, white, biodegradable gift box - elegant, sturdy, and eco-conscious. For Custom and corporate orders, we offer a variety of elevated packaging options, including:

* Signature laminate boxes with magnetic flap lids (kraft or gloss)

* Wood keepsake boxes with organic shredded fill

* Branded or color-coordinated packaging to match your company aesthetic

* Alternative vessels such as jute totes, crates, metal containers, or baskets - upon request

Please note: We do not brand our packaging with BOX Babe logos unless requested. Your gifts are designed to represent your brand and values, not ours.